What Personal Data do we collect?
The types of Personal Data we collect will vary depending on the nature of your dealings with National Windscreens. This information may include your:
If you deal with us in another capacity (for example, as a supplier or job applicant), we may collect your name, contact details and any other information you choose or are required to provide.
Generally, it is not possible for us to transact and do business with you unless we have identified you. Wherever it is lawful and practicable to do so, we may offer you the opportunity to deal with us anonymously. For example, when you are browsing our Website. If you do not provide the information requested, we may not be able to provide you with appropriate services or fulfil another applicable purpose.
How we collect your Personal Data?
We collect Personal Data from you when:
How will we Use and Disclose your Personal Data?
We may use and disclose your Personal Data to our agents, partners, contractors or third parties for a variety of purposes necessary to conduct our business and service our customers, including by not limited to:
In all circumstances where National Windscreens engages third parties to provide services, we take reasonable steps to protect the privacy of any data disclosed to those parties.
National Windscreens may share non-personal, aggregate, or summary information about you with our business partners or other third parties. For example, we might provide a count of our windscreen repairs jobs for a particular area within a given period.
We do not sell or disclose your Personal Data to others for the purpose of allowing them to direct market their products and services.
Email and Text
We may send you an email, SMS or call you via telephone to confirm or amend booking times as required, and to communicate information relating to the services being provided.
Cross-border Disclosure of Personal Data
Some of our service providers are located overseas, which means Personal Data collected and held by National Windscreens may be transferred overseas. As an example, we use service providers located overseas to host our finance and customer relationship management (“CRM”) systems.
How can I Access or Amend my Personal Data?
Storage and Security of your Personal Data
We store Personal Data in a combination of secure computer storage facilities and paper-based files and other records. If you are in contact with our customer service team via telephone, calls will be recorded and backed up. We have taken numerous steps to protect your Personal Data from modification, disclosure, misuse, loss and unauthorised access.
Additionally, we take reasonable steps to destroy or permanently de-identify Personal Data when we no longer need it.
Changes to this Policy
Changes and updates to this Policy will be published on our website, and you may wish to refer to this page from time to time for latest information on Privacy. Alternatively, you may request a copy by contacting us on 1300 36 36 32 or emailing us at email@example.com.
The Privacy Officer
24 Thomson Street
South Melbourne VIC 3205
Upon receipt of your complaint, we will investigate and respond in writing within 30 working days.
In the event you are unsatisfied with the response from National Windscreens, you can escalate your complaint to the Office of the Australian Information Commissioner at:
Office of the Australian Information Commissioner
Phone: 1300 363 992
Last Updated: May 2019